Contact
One inbox, read by the people who make the designs. We reply within a day.
What to include
- The link to your creation (it looks like
https://nkcreator.com/c/…; copy it from the studio's Share button or from My creations). We can rebuild and check the exact file from it. - Your printer and slicer, and which file you used (ready-to-print, project .3mf, or the STLs).
- What happened, in a sentence, and a photo of the print if there is one. A photo usually tells us the fix in seconds.
- For billing: the email on your account and the date of the purchase. Never send card numbers.
Before you write
Refunds for single purchases can be done by you, from Account & billing, within 14 days. The help page covers which file to use for which printer, printing colors without an AMS, and the common print problems.
Other matters
Copyright or trademark complaints: see the DMCA page. Something in the gallery that breaks the rules: press Report on the creation. Security issues: email the same address with "security" in the subject; see also security.txt. Privacy requests (a copy of your data, correction, deletion): from the account page, or by email from the address on your account.