Refund Policy

Last updated October 21, 2026. Effective October 21, 2026.

Per-download purchases ($3.99)

Files are delivered instantly, so refunds are for problems, not for changed minds, with one exception: within 14 days of a purchase you can refund it yourself, for any reason, from Account & billing (one automatic refund per customer; the files for that creation stop working). After that, we refund in full if (a) you couldn't download the files, (b) the files have a defect we can't fix within 3 business days of your email, or (c) you were charged twice. Tell us within 30 days of the purchase.

If the problem is the file, we'd rather fix it: email us the link to your creation, your printer and a photo, and we rebuild the file, usually the same day. The refund is there if the fix doesn't work for you.

Subscriptions ($12.99/month)

Cancel any time in Account & billing → Manage billing; you keep access until the end of the period you've paid for, and you won't be charged again. New members can cancel within 7 days of the first charge for a full refund, from Account & billing (one automatic refund per customer). After that we don't refund partial months, except: if you were charged for a month and downloaded nothing in it, email us within 7 days of the charge and we'll reverse it.

How

Use the Refund button next to the purchase in your account, or email [email protected] from your account email with the order number from your receipt. We reply within 2 business days. Refunds go back to the original card and usually appear in 5-10 business days.

Please ask us before disputing a charge with your bank

A dispute freezes your account until it's resolved, and we can nearly always fix the problem faster ourselves.

If you're in the EU or UK

When you buy, you agree that we deliver the files immediately and that you lose the statutory 14-day right of withdrawal once the download starts. This policy's refund promises still apply.